Back to Contents Page

About Your System

Dell™ PowerEdge™ R310 Systems Hardware Owner's Manual

  Accessing System Features During Startup

  Front-Panel Features and Indicators

  LCD Panel Features (Optional)

  Hard-Drive Status Indicators

  Back-Panel Features and Indicators

  Guidelines for Connecting External Devices

  NIC Indicator Codes

  Power Indicator Codes

  Diagnostic Lights (Optional)

  LCD Status Messages (Optional)

  System Messages

  Warning Messages

  Diagnostics Messages

  Alert Messages



Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke

Description

<F2>

Enters the System Setup program. See Using the System Setup Program and UEFI Boot Manager.

<F10>

Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics. For more information, see the Unified Server Configurator documentation at support.dell.com/manuals.

<F11>

Enters the BIOS Boot Manager or the UEFI Boot Manager, depending on the system's boot configuration. See Using the System Setup Program and UEFI Boot Manager.

<F12>

Starts PXE boot.

<Ctrl><E>

Enters the Baseboard Management Controller (BMC) or iDRAC Configuration Utility, which allows access to the System Event Log (SEL) and configuration of remote access to the system. For more information, see the BMC or iDRAC user documentation at support.dell.com/manuals.

<Ctrl><C>

Enters the SAS Configuration Utility. For more information, see your SAS adapter documentation at support.dell.com/manuals.

<Ctrl><R>

Enters the RAID configuration utility. For more information, see the documentation for your SAS RAID card at support.dell.com/manuals.

<Ctrl><S>

Enters the utility to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC at support.dell.com/manuals.


Front-Panel Features and Indicators

NOTE: Depending on the configuration, your system may have an LCD panel or LED diagnostic indicators. The illustration in this section shows a system with an LCD panel.

Figure 1-1. Front-Panel Features and Indicators

Item

Indicator, Button, or Connector

Icon

Description

1

Power-on indicator, power button

The power-on indicator lights when the system power is on.

The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.

NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of memory installed in the system.

NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

NOTE: To force an ungraceful shutdown, press and hold the power button for five seconds.

2

NMI button

Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.

Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3

Video connector

Connects a monitor to the system.

 

4

Hard-drive activity indicator

Lights up when the hard drive is in use.

5

LED or LCD panel

 

NOTE: Depending on the configuration, your system may have either LED diagnostic indicators or an LCD panel.

LED panel: The four diagnostic indicator lights display error codes during system startup. See Diagnostic Lights (Optional).

LCD panel: Provides system ID, status information, and system error messages.

For more information on the LCD panel, see LCD Panel Features (Optional).

NOTE: If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

6

system identification button

Turns the system ID modes on and off.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again.

7

System status indicator

Lights blue during normal system operation. Lights amber when the system needs attention due to a problem.

8

USB connectors (2)

 

Connect USB devices to the system. The ports are USB 2.0-compliant.

9

Hard drives (4)

 

Up to four 2.5-inch in 3.5-inch HDD hot-swappable carrier or up to four 3.5-inch cabled/hot-swappable hard drives.

10

System identification panel

 

A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.

11

Optical drive (optional)

 

One optional slim-line SATA DVD-ROM drive or DVD+/-RW drive.

NOTE: DVD devices are data only.


LCD Panel Features (Optional)

The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention. See LCD Status Messages (Optional) for information on specific status codes.

The LCD backlight lights blue during normal operating conditions and lights amber to indicate an error condition. When the system is in standby mode, the LCD backlight switches off after five minutes of inactivity, and can be turned on by pressing the Select button on the LCD panel. The LCD backlight remains off if LCD messaging is turned off through the BMC or iDRAC utility, the LCD panel, or other tools.

Figure 1-2. LCD Panel Features

Item

Buttons

Description

1

Left

Moves the cursor back in one-step increments.

2

Select

Selects the menu item highlighted by the cursor.

3

Right

Moves the cursor forward in one-step increments.

During message scrolling:

  • Press once to increase scrolling speed.
  • Press again to stop.
  • Press again to return to default scrolling.
  • Press again to repeat the cycle.

4

System ID

Turns the system ID mode on (LCD panel flashes blue) and off.

Press quickly to toggle the system ID on and off. If the system hangs during POST, press and hold the system ID button for more than five seconds to enter BIOS Progress mode.

Home Screen

The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after five minutes of inactivity if there are no error messages. Press one of the three navigation buttons (Select, Left, or Right) to view the Home screen.

To navigate to the Home screen from another menu, continue to select the up arrow until the Home icon is displayed, and then select the Home icon.

Setup Menu

Option

Description

BMC or DRAC

NOTE: If an iDRAC6 Express card is installed on the system, the BMC option is replaced by DRAC.

Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available.

Set error

Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL. This can be useful when trying to match an LCD message with an SEL entry.

Select Simple to display LCD error messages in a more user-friendly description. See LCD Panel Features (Optional) for a list of messages in this format.

Set home

Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items that can be selected to display by default on the Home screen.

View Menu

Option

Description

BMC IP or DRAC IP

NOTE: If an iDRAC6 Express card is installed on the system, the BMC IP option is replaced by DRAC IP.

Displays the IPv4 or IPv6 addresses for the optional iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet).

NOTE: BMC IP supports only IPv4 addresses.

MAC

Displays the MAC addresses for DRAC, iSCSIn, or NETn.

NOTE: If the iDRAC6 Express card is not installed on the system, the MAC option displays the MAC addresses for BMC, iSCSIn, or NETn.

Name

Displays the name of the Host, Model, or User String for the system.

Number

Displays the Asset tag or the Service tag for the system.

Power

Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu. See Setup Menu.

Temperature

Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu. See Setup Menu.


Hard-Drive Status Indicators

Figure 1-3. Hard-Drive Indicators

1

drive-status indicator (green and amber)

2

drive-activity indicator (green)

Drive-Status Indicator Pattern (RAID Only)

Condition

Blinks green two times per second

Identify drive/preparing for removal

Off

Drive ready for insertion or removal

NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.

Blinks green, amber, and off

Drive predicted failure

Blinks amber four times per second

Drive failed

Blinks green slowly

Drive rebuilding

Steady green

Drive online

Blinks green three seconds, amber three seconds, and off six seconds.

Rebuild aborted


Back-Panel Features and Indicators

Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-4. Back-Panel Features and Indicators

Item

Indicator, Button, or Connector

Icon

Description

1

VFlash media slot (optional)

Connects an external SD memory card for the optional iDRAC6 Enterprise card.

2

iDRAC6 Enterprise port (optional)

Dedicated management port for the optional iDRAC6 Enterprise card.

3

Serial connector

 

Connects a serial device to the system.

4

Video connector

Connects a VGA display to the system.

5

USB connectors (2)

Connect USB devices to the system. The ports are USB 2.0-compliant.

6

Ethernet connectors (2)

Embedded 10/100/1000 NIC connectors.

7

PCIe slots (2)

 

PCI Express (generation 2) expansion slot (full-height, half-length).

8

Active ID CMA connector

 

Connector for attaching a system indicator extension cable that is used on a cable management arm.

9

System status indicator

 

Lights blue during normal system operation.

Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

Lights amber when the system needs attention due to a problem.

10

System identification button

Turns the system ID modes on and off.

The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the system status indicator on the chassis back panel light blue until one of the buttons is pushed again.

11

Power supply 1 (PS1)

 

400 W (redundant power supply).

12

Power supply 2 (PS2)

 

400 W (redundant power supply).


Guidelines for Connecting External Devices


NIC Indicator Codes

Figure 1-5. NIC Indicator Codes

1

link indicator

2

activity indicator

Indicator

Indicator Code

Link and activity indicators are off

The NIC is not connected to the network.

Link indicator is green

The NIC is connected to a valid network link at 1000 Mbps.

Link indicator is amber

The NIC is connected to a valid network link at 10/100 Mbps.

Activity indicator is green blinking

Network data is being sent or received.


Power Indicator Codes

The power supplies have an indicator that shows whether power is present or whether a power fault has occurred.

Figure 1-6. Power Supply Status Indicator

1

Power Supply Status LED


Diagnostic Lights (Optional)

The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off.

Table 1-1. Diagnostic Indicator Code

Code

Causes

Corrective Action

The system is in a normal off condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the system successfully boots to the operating system.

Plug the system into a working electrical outlet and press the power button.

The system is in a normal operating condition after POST.

Information only.

BIOS checksum failure detected; system is in recovery mode.

See Getting Help.

Possible processor failure.

See Troubleshooting the Processor.

Memory failure.

See Troubleshooting System Memory.

Possible expansion card failure.

See Troubleshooting an Expansion Card.

Possible video failure.

See Getting Help.

Hard drive failure.

Ensure that the diskette drive and hard drive are properly connected. See Hard Drives for information on the drives installed in your system.

Possible USB failure.

See Troubleshooting a USB Device.

No memory modules detected.

See Troubleshooting System Memory.

System board failure.

See Getting Help.

Memory configuration error.

See Troubleshooting System Memory.

Possible system board resource and/or system board hardware failure.

See Getting Help.

 

Possible system resource configuration error.

See Getting Help.

 

Other failure.

Ensure that the optical drive and hard drives are properly connected. See Troubleshooting Your System for the appropriate drive installed in your system. If the problem persists, see Getting Help.


LCD Status Messages (Optional)

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. The table that follows provides a listing of LCD status messages and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

NOTE: If your system fails to boot, press the System ID button for at least five seconds until an error code appears on the LCD. Record the code, then see Getting Help.

Table 1-2. LCD Status Messages (Optional) 

Code

Text

Causes

Corrective Actions

N/A

SYSTEM NAME

A 62-character string that can be defined by the user in the System Setup program.

The SYSTEM NAME is displayed under the following conditions:

  • The system is powered on.
  • The power is off and active errors are displayed.

This message is for information only.

You can change the system ID and name in the System Setup program. See Using the System Setup Program and UEFI Boot Manager.

E1000

Failsafe voltage error. Contact support.

Check the system event log for critical failure events.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1114

Ambient Temp exceeds allowed range.

Ambient temperature has reached a point outside of the allowed range.

See Troubleshooting System Cooling Problems.

E1116

Memory disabled, temp above range. Power cycle AC.

Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.

Remove AC power to the system for 10 seconds and restart the system.

See Troubleshooting System Cooling Problems. If the problem persists, see Getting Help.

E1210

Motherboard battery failure. Check battery.

CMOS battery is missing or the voltage is outside of the allowable range.

See Troubleshooting the System Battery.

E1211

RAID Controller battery failure. Check battery.

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

Reseat the RAID battery connector. See Troubleshooting System Cooling Problems.

E1216

3.3V Regulator failure. Reseat PCIe cards.

3.3 V voltage regulator has failed.

Remove and reseat the PCIe expansion cards. If the problem persists, see Troubleshooting an Expansion Card.

E1229

CPU # VCORE Regulator failure. Reseat CPU.

Specified processor VCORE voltage regulator has failed.

Reseat the processor. See Troubleshooting the Processor.

If the problem persists, see Getting Help.

E122A

CPU # VTT Regulator failure. Reseat CPU.

Specified processor VTT voltage regulator has failed.

Reseat the processor. See Troubleshooting the Processor.

If the problem persists, see Getting Help.

E122C

CPU Power Fault. Power cycle AC.

A power fault was detected when powering up the processor.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E122D

Memory Regulator # Failed. Reseat DIMMs.

One of the memory regulators has failed.

Reseat the memory modules. See Troubleshooting System Memory.

E122E

On-board regulator failed. Call support.

One of the on-board voltage regulators failed.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1310

Fan ## RPM exceeding range. Check fan.

RPM of specified fan is outside of the intended operating range.

See Troubleshooting System Cooling Problems.

E1311

Fan module ## RPM exceeding range. Check fan.

RPM of specified fan in specified module is outside of intended operating range.

See Troubleshooting System Cooling Problems.

E1313

Fan redundancy lost. Check fans.

The system is no longer fan redundant. Another fan failure would put the system at risk of over-heating.

Check LCD for additional scrolling messages. See Troubleshooting a Fan.

E1410

Internal Error detected. Check "FRU X".

Specified processor has an internal error. The error may or may not have been caused by the processor.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1414

CPU # temp exceeding range. Check CPU heatsink.

Specified processor is out of acceptable temperature range.

Ensure that the processor heat sink is properly installed. See Troubleshooting the Processor and Troubleshooting System Cooling Problems.

E1418

CPU # not detected. Check CPU is seated properly.

Specified processor is missing or bad, and the system is in an unsupported configuration.

Ensure that the specified microprocessor is properly installed. See Troubleshooting the Processor.

E141C

Unsupported CPU configuration. Check CPU or BIOS revision.

Processor is in an unsupported configuration.

Ensure that your processor matches and conforms to the type described in the processor technical specifications outlined in your system's Getting Started Guide.

E141F

CPU # protocol error. Power cycle AC.

The system BIOS has reported a processor protocol error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1420

CPU Bus parity error. Power cycle AC.

The system BIOS has reported a processor bus parity error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1422

CPU # machine check error. Power cycle AC.

The system BIOS has reported a machine check error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1610

 

Power Supply # (### W) missing. Check power supply.

Specified power supply was removed or is missing from the system.

See Troubleshooting Power Supply.

E1614

Power Supply # (### W) error. Check power supply.

Specified power supply has failed.

See Troubleshooting Power Supply.

E1618

Predictive failure on Power Supply # (### W). Check PSU.

An over-temperature condition or power supply communication error has caused the predictive warning of an impending power supply failure.

See Troubleshooting Power Supply.

E161C

Power Supply # (### W) lost AC power. Check PSU cables.

Specified power supply is attached to the system, but it has lost its AC input.

Check the AC power source for the specified power supply. If the problem persists, see Troubleshooting Power Supply.

E1620

Power Supply # (### W) AC power error. Check PSU cables.

Specified power supply's AC input is outside of the allowable range.

Check the AC power source for the specified power supply. If the problem persists, see Troubleshooting Power Supply.

E1624

Lost power supply redundancy. Check PSU cables.

The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down.

See Troubleshooting Power Supply.

E1626

Power Supply Mismatch. PSU1 = ### W, PSU2 = ### W.

The power supplies in the system are not the same wattage.

Ensure that power supplies with matching wattage are installed. See the Technical Specifications outlined in your system's Getting Started Guide.

E1629

Power required > PSU wattage. Check PSU and config.

The system configuration requires more power than the power supplies can provide, even with throttling.

Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.

E1710

I/O channel check error. Review & clear SEL.

The system BIOS has reported an I/O channel check.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E1711

PCI parity error on Bus ## Device ## Function ##

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

Remove and reseat the PCIe expansion cards. If the problem persists, see Troubleshooting an Expansion Card.

PCI parity error on Slot #. Review & clear SEL.

The system BIOS has reported a PCI parity error on a component that resides in the specified slot.

Remove and reseat the PCIe expansion cards. If the problem persists, see Troubleshooting an Expansion Card.

E1712

PCI system error on Bus ## Device ## Function ##

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

Remove and reseat the PCIe expansion cards. If the problem persists, see Troubleshooting an Expansion Card.

E1714

Unknown error. Review & clear SEL.

The system BIOS has determined there has been an error in the system, but is unable to determine its origin.

Check the SEL for more information and then clear the SEL. Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E171F

PCIe fatal error on Bus ## Device ## Function ##

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

Remove and reseat the PCIe expansion cards. If the problem persists, see Troubleshooting an Expansion Card.

E1810

Hard drive ## fault. Review & clear SEL.

The specified hard drive has experienced a fault.

See Troubleshooting a Hard Drive.

E1812

Hard drive ## removed. Check drive.

The specified hard drive has been removed from the system.

Information only.

E1920

iDRAC6 Upgrade Failed.

optional iDRAC6 upgrade has failed.

See Getting Help.

E1A14

SAS cable A failure. Check connection.

SAS cable A is missing or bad.

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see Getting Help.

E1A15

SAS cable B failure. Check connection.

 

SAS cable B is missing or bad.

 

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see Getting Help.

E1A1D

Control panel USB cable not detected. Check cable.

USB cable to the control panel is missing or bad.

Reseat the cable. If the problem persists, replace cable.

If the problem persists, see Getting Help.

E2010

Memory not detected. Inspect DIMMs.

No memory was detected in the system.

Install memory or reseat memory modules. See Troubleshooting System Memory.

E2011

Memory configuration failure. Check DIMMs.

Memory detected, but is not configurable. Error detected during memory configuration.

See Troubleshooting System Memory.

E2012

Memory configured but unusable. Check DIMMs.

Memory configured, but is unusable.

See Troubleshooting System Memory.

E2013

BIOS unable to shadow memory. Check DIMMs.

The system BIOS failed to copy its flash image into memory.

See Troubleshooting System Memory.

E2014

CMOS RAM failure. Power cycle AC.

CMOS failure. CMOS RAM not functioning properly.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E2015

DMA Controller failure. Power cycle AC.

DMA controller failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E2016

Interrupt Controller failure. Power cycle AC.

Interrupt controller failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E2017

Timer refresh failure. Power cycle AC.

Timer refresh failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E2018

Programmable Timer error. Power cycle AC.

Programmable interval timer error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E2019

Parity error. Power cycle AC.

Parity error.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E201A

SuperIO failure. Power cycle AC.

SIO failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E201B

Keyboard Controller error. Power cycle AC.

Keyboard controller failure.

Remove AC power to the system for 10 seconds and restart the system.If the problem persists, see Getting Help.

E201C

SMI initialization failure. Power cycle AC.

System management interrupt (SMI) initialization failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E201D

Shutdown test failure. Power cycle AC.

BIOS shutdown test failure.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Getting Help.

E201E

POST memory test failure. Check DIMMs.

BIOS POST memory test failure.

See Troubleshooting System Memory.

If the problem persists, see Getting Help.

E2020

CPU configuration failure. Check screen message.

Processor configuration failure.

Check screen for specific error messages. See Troubleshooting the Processor.

E2021

Incorrect memory configuration. Review User Guide.

Incorrect memory configuration.

Check screen for specific error messages. See Troubleshooting System Memory.

E2022

General failure during POST. Check screen message.

General failure after video.

Check screen for specific error messages.

E2110

Multibit Error on DIMM ##. Reseat DIMM.

The memory module in slot "##" has had a multi-bit error (MBE).

See Troubleshooting System Memory.

E2111

SBE log disabled on DIMM ##. Reseat DIMM.

The system BIOS has disabled memory single-bit error (SBE) logging and will not log anymore SBEs until the system is rebooted. "##" represents the memory module implicated by the BIOS.

Remove AC power to the system for 10 seconds and restart the system.

If the problem persists, see Troubleshooting System Memory.

I1910

Intrusion detected. Check chassis cover.

System cover has been removed.

Information only.

I1911

LCD Log Full. Check SEL to review all Errors.

LCD overflow message. A maximum of ten error messages can display sequentially on the LCD. The eleventh message instructs the user to check the SEL for details on the events.

Check the SEL for details on the events.

Remove AC power to the system for 10 seconds or clear the SEL.

I1912

SEL full. Review & clear log.

The SEL is full of events and is unable to log any more.

Check the SEL for details on the events, then clear the SEL.

I1920

iDRAC6 Upgrade Successful.

optional iDRAC6 has been upgraded successfully.

Information only.

W1228

RAID Controller battery capacity < 24hr.

Warns predictively that the RAID battery has less than 24 hours of charge left.

Allow RAID battery to charge to greater than 24 hours of sustained charge.

If problem persists, replace RAID battery. See Getting Help.

W1627

 

Power required > PSU wattage. Check PSU and config.

The system configuration requires more power than what the power supply can provide.

Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.

W1628

Performance degraded. Check PSU and system configuration.

The system configuration requires more power than what the power supply can provide, but it can boot if throttled.

Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals.

Solving Problems Described by LCD Status Messages (Optional)

The code and text on the LCD can often specify a very precise fault condition that is easily corrected. For example, if the code E1418  CPU_1_Presence appears, you know that a microprocessor is not installed in socket 1.

In contrast, you might be able to determine the problem if multiple related errors occur. For example, if you receive a series of messages indicating multiple voltage faults, you might determine that the problem is a failing power supply.

Removing LCD Status Messages (Optional)

For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state. For example, if temperature for a component goes out of range, the LCD displays the fault; when the temperature returns to the acceptable range, the message is removed from the LCD. For other faults, you must take action to remove the message from the display:

Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions:


System Messages

System messages appear on the screen to notify you of a possible problem with the system.

NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

Table 1-3. System Messages 

Message

Causes

Corrective Actions

Alert! iDRAC6 not responding. Rebooting.

The optional iDRAC6 is not responding to BIOS communication either because it is not functioning properly or has not completed initialization. The system will reboot.

Wait for the system to reboot.

Alert! iDRAC6 not responding. Power required may exceed PSU wattage.

Alert! Continuing system boot accepts the risk that system may power down without warning.

The optional iDRAC6 has hung.

The optional iDRAC6 was remotely reset while system was booting.

After AC recovery, the optional iDRAC6 takes longer than normal to boot.

Remove AC power to the system for 10 seconds and restart the system.

Alert! Power required exceeds PSU wattage. Check PSU and system configuration.

Alert! Continuing system boot accepts the risk that system may power down without warning.

The system configuration of processor, memory modules, and expansion cards may not be supported by the power supplies.

If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with High Output power supplies to use the components. See Power Supplies.

Alert! System fatal error during previous boot.

An error caused the system to reboot.

Check other system messages for additional information for possible causes.

BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation.

System is in manufacturing mode.

Reboot to take the system out of manufacturing mode.

BIOS Update Attempt Failed!

Remote BIOS update attempt failed.

Retry the BIOS update. If the problem persists, see Getting Help.

Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP.

NVRAM_CLR jumper is installed in the clear setting. CMOS has been cleared.

Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location. Restart the system and re-enter the BIOS settings. See Using the System Setup Program and UEFI Boot Manager.

CPU set to minimum frequency.

The processor speed may be intentionally set lower for power conservation.

If not an intentional setting, check any other system messages for possible causes.

Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed.

The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is non-UEFI.

Ensure that the boot mode is set correctly and that the proper bootable media is available. See Using the System Setup Program and UEFI Boot Manager.

Embedded NICx and NICy:
OS NIC=<ENABLED |DISABLED>, Management Shared NIC=<ENABLED |DISABLED>

The OS NIC interface is set in BIOS. The Management Shared NIC interface is set in management tools.

Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see Troubleshooting a NIC.

Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors.

Mouse or keyboard cable is loose or improperly connected.

Reseat the mouse or keyboard cable.

Defective mouse or keyboard.

Ensure that the mouse or keyboard is operational. See Troubleshooting a USB Device.

Gate A20 failure.

Faulty keyboard controller; faulty system board.

See Getting Help.

Invalid configuration information - please run SETUP program.

An invalid system configuration caused a system halt.

Run the System Setup program and review the current settings. See Using the System Setup Program and UEFI Boot Manager.

Invalid PCIe card found in the Internal_Storage slot!

The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot.

Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See Getting Help.

Keyboard fuse has failed.

Overcurrent detected at the keyboard connector.

See Getting Help.

Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.

The USB ports are disabled in the system BIOS.

Power down and restart the system from the power button, and then enter the System Setup program to enable the USB port(s). See Entering the System Setup Program.

Manufacturing mode detected.

System is in manufacturing mode.

Reboot to take the system out of manufacturing mode.

Maximum rank count exceeded. The following DIMM has been disabled: x.

Invalid memory configuration. The system will run but with the specified memory module disabled.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

Memory Initialization Warning: Memory size may be reduced.

Invalid memory configuration. The system will run but with less memory than is physically available.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

Memory set to minimum frequency.

The memory frequency may be intentionally set lower for power conservation.

If not an intentional setting, check any other system messages for possible causes.

The current memory configuration may support only the minimum frequency.

Ensure that your memory configuration supports the higher frequency. See General Memory Module Installation Guidelines.

Memory tests terminated by keystroke.

POST memory test was terminated by pressing the spacebar.

Information only.

MEMTEST lane failure detected on x.

Invalid memory configuration. Mismatched memory modules are installed.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

No boot device available.

Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed.

Use a bootable USB key, optical drive, or hard drive. If the problem persists, see Troubleshooting an Optical Drive, Troubleshooting a USB Device, Troubleshooting an Internal USB Key, and Troubleshooting a Hard Drive. See Using the System Setup Program and UEFI Boot Manager for information on setting the order of boot devices.

No boot sector on hard drive.

Incorrect configuration settings in System Setup program, or no operating system on hard drive.

Check the hard drive configuration settings in the System Setup program. See Using the System Setup Program and UEFI Boot Manager. If necessary, install the operating system on your hard drive. See your operating system documentation.

No timer tick interrupt.

Faulty system board.

See Getting Help.

PCIe Training Error: Expected Link Width is x, Actual Link Width is y.

Faulty or improperly installed PCIe card in the specified slot.

Reseat the PCIe card in the specified slot number. See Troubleshooting an Expansion Card. If the problem persists, see Getting Help.

Plug & Play Configuration Error.

Error encountered in initializing PCIe device; faulty system board.

Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see Troubleshooting an Expansion Card.

Quad rank DIMM detected after single rank or dual rank DIMM in socket.

Invalid memory configuration.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

Read fault.

Requested sector not found.

The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective.

Replace the optical medium, USB medium, or USB device. Ensure that the USB cables, SAS/SATA backplane cables, or optical drive cables are properly connected. See Troubleshooting a USB Device, Troubleshooting an Optical Drive, or Troubleshooting a Hard Drive for the appropriate drive(s) installed in your system.

SATA Port x device not
found.

There is no device connected to the specified SATA port.

Information only.

Sector not found.

Seek error.

Seek operation failed.

Faulty hard drive, USB device, or USB medium.

Replace the USB medium or device. Ensure that the USB or SAS backplane cables are properly connected. See Troubleshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive(s) installed in your system.

Shutdown failure.

General system error.

See Getting Help.

The amount of system memory has changed.

Memory has been added or removed or a memory module may be faulty.

If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See Troubleshooting System Memory.

The following DIMMs should match in geometry: x,x,...

Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

The following DIMMs should match in rank count: x,x,...

The following DIMMs should match in size: x,x,...

The following DIMMs should match in size and geometry: x,x,...

The following DIMMs should match in size and rank count: x,x,...

Thermal sensor not detected on x.

A memory module without a thermal sensor is installed in the specified memory slot.

Replace the memory module. See System Memory.

Time-of-day clock stopped.

Faulty battery or faulty chip.

See Troubleshooting the System Battery.

Time-of-day not set - please run SETUP program.

Incorrect Time or Date settings; faulty system battery.

Check the Time and Date settings. See Using the System Setup Program and UEFI Boot Manager. If the problem persists, replace the system battery. See System Battery.

Timer chip counter 2 failed.

Faulty system board.

See Getting Help.

TPM configuration operation honored. System will now reset.

A TPM configuration command has been entered. The system will reboot and execute the command.

Information only.

TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.

WARNING: Modifying could prevent security.

This message displays during system restart after a TPM configuration command has been entered. User interaction is required to proceed.

Enter I or M to proceed.

TPM failure.

A Trusted Platform Module (TPM) function has failed.

See Getting Help.

Unable to launch System Services image. System halted!

System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement.

The optional iDRAC6 Enterprise card flash memory or BMC SPI flash may be corrupted.

Restart the system and update the Unified Server Configurator repository to the latest software to restore full functionality. See the Unified Server Configuration user documentation for more information.

Restore the flash memory using the latest version on support.dell.com. See the iDRAC 6 User Guide for instructions on performing a field replacement of the flash memory.

Unexpected interrupt in protected mode.

Improperly seated memory modules or faulty keyboard/mouse controller chip.

Reseat the memory modules. See Troubleshooting System Memory. If the problem persists, see Getting Help.

Unsupported CPU combination.

Unsupported CPU stepping detected.

Processor is not supported by the system.

Install a supported processor. See Processor.

Unsupported DIMM detected. The following DIMM has been disabled: x.

Invalid memory configuration. The system will run but with the specified memory module disabled.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

Unsupported memory configuration. DIMM mismatch across slots detected: x, x,...

Invalid memory configuration. Memory modules are mismatched in the specified slots.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines.

Warning: A fatal error has caused system reset! Please check the system event log!

A fatal system error occurred and caused the system to reboot.

Check the SEL for information that was logged during the error. See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL.

Warning: Control Panel is not installed.

The control panel is not installed or has a faulty cable connection.

Install the control panel, or check the cable connections between the display module, the control panel board, and the system board. See Control Panel Assembly.

Warning! No micro code update loaded for processor n.

Micro code update failed.

Update the BIOS firmware. See Getting Help.

Warning! Power required exceeds PSU wattage. Check PSU and system configuration.

Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot.

The system configuration of processor, memory modules, and expansion cards may not be supported by the power supplies.

If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply. If Energy Smart power supplies are installed, replace them with the High Output power supplies to use the components. See Power Supplies.

Warning! PSU mismatch. PSU redundancy lost. Check PSU.

A High Output power supply and an Energy Smart power supply are installed in the system at the same time.

Install two High Output or two Energy Smart power supplies in the system.

You can also run the system on one power supply until you can obtain two power supplies of the same type. See Troubleshooting Power Supply.

Warning! Unsupported memory configuration detected. The memory configuration is not optimal. The recommended memory configuration is: <message>.

Invalid memory configuration. The system will run but with reduced functionality.

Ensure that the memory modules are installed in a valid configuration. See General Memory Module Installation Guidelines. If the problem persists, see Troubleshooting System Memory.

Write fault.

Write fault on selected drive.

Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem.

Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected.
See Troubleshooting a USB Device, Troubleshooting an Internal USB Key, Troubleshooting an Optical Drive, and Troubleshooting a Hard Drive.

NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals.


Warning Messages

A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that accompanied the operating system or application.

Diagnostics Messages

The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running the Embedded System Diagnostics for more information about system diagnostics.


Alert Messages

Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation at support.dell.com/manuals.


Back to Contents Page